Quality

Responsibilities of enterprise quality integrity management
1. Purpose
The general manager shall promise and implement the activities of quality integrity; Determine the quality integrity policy and objectives; Plan for achieving objectives; Clarify responsibilities, authorities and communication methods; Conduct management review on the quality integrity management system at planned intervals.
2. Scope
It is applicable to the establishment and implementation of "management responsibilities" in the company's quality integrity management system.
3. Responsibilities
3.1 the quality integrity management committee is responsible for the decision-making, supervision and coordination of the company's quality integrity management system construction.
3.2 the general manager shall determine the quality integrity policy and objectives, clarify the responsibilities, authorities and communication methods, preside over the management review, and make a commitment to the establishment, implementation and improvement of the quality integrity management system.
3.3 the technology and quality department shall assist the general manager in the establishment, implementation and implementation of all processes of the quality integrity management system.
3.4 the office is the centralized management department of quality integrity management system documents and daily management, which is responsible for organizing the management of quality integrity management system documents and the collection and publicity of relevant laws and regulations.
3.5 all relevant departments shall implement, manage and improve relevant procedures according to the provisions of management system documents and their respective responsibilities.
4. Content
4.1 planning
4.1.1 planning of enterprise quality integrity management system
The general manager shall plan and decide the quality integrity objectives to be achieved and the corresponding management process, determine the input and output activities of the process, and make corresponding provisions:
a. Identify the resource allocation required to achieve the objectives;
b. Check and review the actual situation of the objectives, find the gap with the objectives, ensure continuous improvement and improve the effectiveness and efficiency of the quality integrity management system;
c. The planning results include that the changes shall be documented and coordinated with the contents of other quality integrity management system documents, the contents of existing documents can be quoted, and new contents shall be added according to relevant laws, regulations and special requirements of quality integrity, so as to maintain the integrity of the quality integrity management system.
4.1.2 enterprise quality integrity planning
In order to achieve the established goal of enterprise quality and integrity. The top management presides over the planning, revision and change to form a documented framework, including all aspects required by the quality integrity management system, such as practical, operable document system and perfect organization system.
4.2. Responsibilities
4.2.1 quality integrity management committee
a. Ensure the establishment, maintenance and improvement of enterprise quality integrity management system;
b. Be responsible for reporting the operation and improvement needs of the quality integrity management system to the general manager;
c. Be responsible for the decomposition and release of quality objectives and indicators, and the control, review and improvement of management plans and documents;
d. Promote the formation and promotion of customer satisfaction awareness throughout the organization;
e. Regularly prepare and organize the audit of the implementation of the company's quality integrity management;
f. Be responsible for the collection, evaluation, statistics and analysis of enterprise quality integrity data, and report the results to the general manager;
4.2.2 quality integrity implementation training
a. Be responsible for the implementation of quality integrity policy and objectives and relevant training;
b. Regularly assist the general manager to formulate and decompose the objectives of each department, and organize relevant departments to complete the objectives;
c. Provide reasonable improvement suggestions for quality integrity management activities;
d. Assist the management organization to promote the implementation of quality integrity system, and correctly evaluate the results.
4.2.3 production and supply department
a. Be responsible for production planning, R & D, planning, scheduling and organization, and achieve quality and integrity management and delivery on time and in quantity;
b. Earnestly implement and implement the company's corporate quality integrity management policies and objectives;
c. Organize production according to the enterprise quality integrity management system and other relevant requirements to ensure that customer needs are met;
d. Control the quality points of each process, and regularly monitor the completion of objectives, indicators and management plans;
e. Responsible for equipment maintenance, record management and control;
f. Be responsible for the management of product monitoring and measurement, the improvement of process technology, the implementation and control of corrective and preventive measures, and ensure the authenticity of product realization;
g. Be responsible for the control and management of monitoring and measuring equipment;
h. Be responsible for the comprehensive training and assessment of subordinates' quality integrity, and continuously improve the awareness of quality integrity management and the comprehensive management level of the enterprise.
4.2.4 Sales Department
a. Responsible for marketing quality integrity planning, quality integrity advertising planning, quality integrity development, quality integrity brand maintenance and promotion;
b. Market information research and analysis, establish quality integrity sales network, quality integrity sales channel, quality integrity commitment, quality integrity compensation, and implement quality integrity sales strategy;
c. Organize and implement the company's product sales and product protection to ensure satisfactory service for customers;
d. Organize customer satisfaction survey, timely understand customers' needs and expectations for product and service quality, feed back and communicate customer information, and truly reflect the company's quality integrity management;
e. Customer product requirements determination, review, communication and sales contract management;
f. Be responsible for the comprehensive quality integrity training of the whole sales and service personnel to maintain the company's quality integrity management image;
g. Ensure the timely supply of raw materials and the one-time qualification of quality, and reach the quality and honest supply;
4.2.5 Office
a. Be responsible for the verification, evaluation and traceability of the supplier's products and the control and treatment of nonconformities;
b. Collect, process, track and feed back the real information of end customers;
c. Be responsible for the evaluation of the collected information, feed back to the company timely and accurately, and make relevant records;
d. Responsible for customer return visit, communication, complaint acceptance and complaint handling to ensure customer satisfaction and keep records;
e. Responsible for establishing internal and external service system, process establishment, customer file record and management.
4.2.6 technology and quality department
a. Be responsible for the planning, planning and monitoring of quality integrity to ensure the normal operation of the quality system;
b. Organize the formulation of inspection procedures and quality inspection standards, and be responsible for the supervision and comparative test of inspection instruments;
c. Supervise the inspection process, form reports and records of raw material inspection, process inspection and finished product inspection, and provide basis for quality integrity management;
d. Handle and track the abnormal situation that the quality can not meet the customers, and organize to deal with the quality complaints;
e. Review, correct, prevent and control nonconforming products, implement total quality management and continuously improve quality;
f. Be responsible for the cause analysis and report of poor quality products, and implement the whole process traceability and control;
g. Be responsible for the collection, statistics and analysis of the company's quality data, improve and track major quality accidents, and provide real and reliable materials for quality integrity and quality;
h. Responsible for product design, R & D and quality planning to ensure that products meet customer requirements;
i. Be responsible for the innovation and improvement of product process and technology to ensure that the products meet the requirements;
j. Be responsible for formulating and determining product verification standards, processing methods and processes to provide basis for manufacturing products without quality defects;
k. Be responsible for the supervision and management of processing methods, processes, testing methods and testing results.
4.2.7 Finance Department
a. Responsible for financial budget, cost plan, fund accounting, analysis and control;
b. Be responsible for publicizing and training relevant personnel of the company on national or local financial laws and regulations;
c. Organize the preparation of the company's accounting and financial reports and other relevant statements, and pay the company's actual taxes on time as required;
d. Establish various management systems such as financial borrowing, reimbursement and approval to ensure the authenticity of internal cost trial and consumption.
4.3 communication
4.3.1 communication with customers
Before the review of product requirements and during the execution of the contract, the sales department shall timely understand and master the customer's requirements for products and the changes of product delivery period. Provide true answers to inquiries and inquiries by letters and calls from customers. If they fail to answer temporarily, record the customer's name and contact information in detail, and reply after studying with relevant departments. The relevant information and complaints received from customers shall be handled in a timely manner in accordance with the control procedure for corrective and preventive measures, and the compensation to customers shall be paid in a timely manner.
4.3.2 communication with interested parties
In each process of the company's product realization, it shall communicate with relevant parties in time, establish environmental information exchange channels in case of emergency, collect, process and reply to relevant information, so as to understand the company's quality integrity objectives and indicators with relevant parties, understand the environmental management process and improvement, and get the understanding and support of relevant parties. When important information is involved, false, fake and forged information shall be handled in time, and the handling situation shall be recorded.
4.3.3 internal communication
The company conducts internal communication between different departments and positions on the operation of quality integrity management system and the implementation and completion of quality objectives by means of document transmission, office meeting, coordination meeting, training and education, information briefing, etc., so as to achieve mutual understanding, mutual trust and participation of all employees.
4.4 management review
The company shall organize a management review on the suitability, sufficiency and effectiveness of the quality integrity management system at least once a year, but the interval of management review in the previous year shall not exceed 12 months. If necessary, the general manager shall decide whether to increase it appropriately, and the management review shall be presided over by the general manager.

Enterprise quality integrity code of conduct

1 General
1.1 in accordance with relevant national regulations, in order to continuously promote the healthy and orderly development of the market, create a fair and fair competition environment in the market, strive to improve the overall quality of the company and safeguard the legitimate rights and interests of the company, the code of conduct for quality integrity and self-discipline of the company is hereby formulated.
1.2 the scope of application of the company's code of conduct for quality integrity and self-discipline: all units, departments, employees of the company and all staff of qualified suppliers of the company; All departments, units and individuals within the above scope shall strictly abide by the contents of the company's code of conduct for quality integrity and self discipline.
1.3 the authorized Office of the company's quality integrity management committee is the formulation organization of the code of conduct for quality integrity and self-discipline, and is responsible for organizing the implementation.
2. Main contents of enterprise quality integrity and self-discipline code of conduct
2.1 consciously abide by various principles and policies of the party and the state, and abide by national laws and regulations; Ensure that the company operates in good faith according to law, establish a good faith culture, consciously maintain the normal order of the market and provide customers with high-quality products.
2.2 adhere to the principles of justice, fairness, openness, honesty and trustworthiness, participate in market competition, do not obtain customers and construction projects by illegal means such as bribery, kickbacks and collusion, do not undertake business by vicious competitive means such as lower than cost price or profit transfer outside the contract, and do not sign "Yin-Yang contract".
2.3 adhere to the quality policy of "creating a road with quality, winning trust with excellence" and "defending quality dignity with personality", seriously implement the quality integrity management objectives and product standard requirements, and ensure the realization of customer satisfaction.
2.4 continuously establish and improve the quality assurance system of the company and all sections; Adhere to the self inspection, mutual inspection, sampling inspection and final inspection system of product quality, and test each batch of products to ensure that the product quality is realized in each operation process.
2.5 do not cut corners, make rough products or use unqualified materials to ensure the high quality of products.
2.6 do not resort to fraud and blind production, produce in strict accordance with the process, and carefully check all technologies.
2.7 earnestly implement ISO9001 standard, make true records of inspection, test and relevant verification, and do a good job of statistical analysis to provide a reliable basis for continuous quality improvement.
2.8 strict service process, management and control, regularly establish information collection and return visit system, be good at improving the problems existing in quality integrity management, and constantly improve the trust of the company.
2.9 in strict accordance with national and local laws and regulations on environment, occupational health and safety, do not pollute the environment, do not endanger the personal safety of employees and customers, and dare to bear social responsibility.
2.10 ensure safe production, do not violate the equipment safety operation procedures, consciously use personal safety protection articles, resolutely stop illegal command and unsafe operation, and eliminate and eliminate all kinds of injurious accidents.
2.11 establish a good image of the company's quality and honest service, earnestly "abide by the contract and honor the credit", and strictly perform all obligations specified in the contract.
2.12 do not default on employees' wages, provide employees with good production conditions and living environment, and be good at safeguarding the legitimate rights and interests of employees.
2.13 formulate and abide by the code of professional ethics and conduct of employees, accept the supervision and criticism of the company from all walks of life, and jointly resist and correct unhealthy behaviors;
2.14 strict work discipline and never disclose the secrets of the company or the third party.
2.15 Kangjie is self disciplined. The staff of all functional departments do not take advantage of their positions to accept kickbacks from third parties or invite food and entertainment activities, and do not ask for or accept bribes.
3. Formulation and implementation of enterprise quality integrity and self-discipline code of conduct
3.1 formulation and approval procedures of code of conduct for quality integrity and self-discipline.
3.1.1 the formulation of the company's code of conduct for quality integrity and self-discipline shall be drafted by the company's office, carefully discussed, modified and improved by the company's employees, and then submitted to the company's workers' Congress for deliberation and approval according to the specified procedures before organizing the implementation;
3.1.2 after the release of the company's code of conduct for quality integrity and self-discipline, the company's quality integrity management committee is responsible for organizing and urging all departments, units and employees to seriously implement the company's code of conduct for quality integrity and self-discipline, which can be implemented only after being approved by the superior leaders, so as to ensure the implementation of the company's code of conduct for quality integrity and self-discipline.
3.2 implementation of the company's code of conduct for quality integrity and self-discipline
During the implementation of the company's code of conduct for quality integrity and self-discipline, in order to ensure the effect of self-discipline, all departments and units of the company shall consciously sign the letter of commitment for the implementation of the company's code of conduct for quality integrity and self-discipline with the company's quality integrity management committee.
3.3 supervision of the company's quality integrity, self-discipline and code of conduct
3.3.1 after the implementation of the code of conduct for quality integrity and self-discipline, the quality integrity management committee is responsible for organizing the verification of reported events, timely reporting the verification within the company, and accepting the supervision of the company and the society.
3.3.1 the quality integrity management committee shall set up a reporting telephone and a reporting box, which shall be publicly announced to the company and all sectors of society.
3.3.2 the quality and integrity management committee of the company must ensure the safety of informants and earnestly keep the sources of reported information confidential.
3.1 handling of violation of the company's code of conduct for quality integrity and self-discipline
3.5.1 for departments, units or individuals who violate the company's code of conduct for quality integrity and self-discipline, the company's quality integrity management committee shall investigate and verify with the leaders of relevant departments and units, sort them into written materials and submit them to the company's board of directors for handling.
3.5.2 those who violate the company's code of conduct for quality integrity and self-discipline shall be given administrative warnings and ordered to make written inspection according to the seriousness of the circumstances.
3.5.3 in case of serious violation of the company's code of conduct for quality integrity and self-discipline for many times, the company shall implement the internal announcement (notification) or deal with it according to the company's relevant reward and punishment system.
3.5.4 if the violation of relevant national laws and regulations is serious, it shall be handled in accordance with relevant national laws and regulations.>br/>4. Supplementary provisions
The quality integrity management committee of the company reserves the right to interpret this code of conduct for quality integrity and self-discipline.
This code of conduct for quality integrity and self-discipline shall be implemented from the date of official release.