Enterprise Quality and Integrity Management Responsibilities

　　1. Purpose

　　Activities involving the commitment and implementation of quality integrity by the general manager; determining quality integrity policy objectives; planning for the achievement of objectives; clarifying responsibilities, authorities, and communication methods; conducting management reviews of the quality integrity management system at planned intervals.

　　2. Scope

　　Applicable to the establishment and implementation of "Management Responsibilities" in the company's quality integrity management system.

　　3. Responsibilities

　　3.1 The Quality Integrity Management Committee is responsible for the decision-making, supervision, and coordination of the company's quality integrity management system construction.

　　3.2 The general manager determines the quality integrity policy and objectives, clarifies responsibilities, authorities, and communication methods, presides over management reviews, and makes commitments to establishing, implementing, and improving the quality integrity management system.

　　3.3 The Technical Quality Department assists the general manager in establishing, implementing, and promoting the various processes of the quality integrity management system.

　　3.4 The office is the centralized management department for quality integrity management system documents and daily management, responsible for the specific organization and implementation of the management of quality integrity management system documents, the collection and dissemination of relevant laws and regulations.

　　3.5 Relevant departments implement, manage, and improve relevant procedures in accordance with the provisions of the management system documents and their respective responsibilities.

　　4. Content

　　4.1 Planning

　　4.1.1 Enterprise Quality Integrity Management System Planning

　　The general manager should plan and decide on the quality integrity objectives to be achieved and the corresponding management processes, determine the input and output activities of the processes, and make corresponding provisions:

　　a. Identify resource allocation required to achieve objectives;

　　b. Inspect and review the actual situation of the objectives, find the gap with the objectives, ensure continuous improvement, and improve the effectiveness and efficiency of the quality integrity management system;

　　c. The results of the planning, including changes, should be documented and consistent with other quality integrity management system documents. Existing document content can be referenced, and new content can be added based on relevant laws and regulations and special requirements. The integrity of the quality integrity management system should be maintained.

　　4.1.2 Enterprise Quality Integrity Planning

　　To achieve the determined enterprise quality integrity objectives. The top management will preside over the planning and revision/changes, forming a documented framework, including all aspects required by the quality integrity management system, such as a practical and operable document system and a sound organizational system.

　　4.2 Responsibilities

　　4.2.1 Quality Integrity Management Committee

　　a. Ensure the establishment, maintenance, and improvement of the enterprise quality integrity management system;

　　b. Responsible for reporting the operation status and improvement needs of the quality integrity management system to the general manager;

　　c. Responsible for the decomposition and issuance of quality objective indicators, control, audit, and improvement of management plans and documents;

　　d. Promote the formation and improvement of customer satisfaction requirements awareness throughout the organization;

　　e. Regularly prepare and organize audits of the implementation of the company's quality integrity management;

　　f. Responsible for the collection, evaluation, statistics, and analysis of enterprise quality integrity data, and report the results to the general manager;

　　4.2.2 Quality Integrity Implementation Training

　　a. Responsible for the implementation and relevant training of quality integrity policies and objectives;

　　b. Regularly assist the general manager in formulating and decomposing the objectives of various departments, and organize relevant departments to complete the objectives;

　　c. Provide reasonable suggestions for improvement and perfection for quality integrity management activities;

　　d. Assist the management organization in promoting the implementation of the quality integrity system and correctly evaluating the results.

　　4.2.3 Production and Supply Department

　　a. Responsible for production planning, R&D, planning, scheduling, and organization to ensure timely and quantitative delivery of quality integrity management;

　　b. Seriously implement and implement the company's quality integrity management policies and objectives;

　　c. Organize production in accordance with the requirements of the enterprise quality integrity management system and other relevant requirements to ensure that customer needs are met;

　　d. Responsible for the control of quality points at each process, and regularly monitor the completion of objectives, indicators, and management plans;

　　e. Responsible for the management and control of equipment maintenance, maintenance, and records;

　　f. Responsible for the management of product monitoring and measurement, process technology improvement, implementation and control of corrective and preventive actions, and ensuring the authenticity of product realization;

　　g. Responsible for the control and management of monitoring and measurement equipment;

　　h. Responsible for the comprehensive training and assessment of subordinates' quality integrity, continuously improving quality integrity awareness and the company's comprehensive management level.

　　4.2.4 Sales Department

　　a. Responsible for market marketing quality integrity planning, quality integrity advertising planning, quality integrity development, quality integrity brand maintenance and promotion;

　　b. Market information research and analysis, establishing a quality integrity sales network, quality integrity sales channels, quality integrity commitment, quality integrity compensation, and implementing quality integrity sales strategies;

　　c. Organize and implement the company's product sales and product protection work to ensure that customers are provided with satisfactory service;

　　d. Organize customer satisfaction surveys to understand customer needs and expectations for product and service quality in a timely manner, feedback and communicate customer information, and truly reflect the company's quality integrity management situation;

　　e. Customer product requirement determination, review, communication, and sales contract management;

　　f. Responsible for the comprehensive quality integrity training of the entire sales and service personnel to maintain the company's quality integrity management image;

　　g. Ensure timely and one-time qualified supply of raw materials to achieve quality integrity supply;

　　4.2.5 Office

　　a. Responsible for the verification, evaluation, traceability, and control and handling of non-conforming products from suppliers;

　　b. Responsible for the collection, processing, tracking, and feedback of real information from end customers;

　　c. Responsible for the evaluation of collected information, timely and accurate feedback to the company, and keeping relevant records;

　　d. Responsible for customer return visits, communication, complaint acceptance, and complaint handling to ensure customer satisfaction and maintain records;

　　e. Responsible for establishing internal and external service systems and processes, as well as customer file recording and management.

　　4.2.6 Technology Quality Department

　　a. Responsible for planning, organizing, and monitoring quality, integrity, and ensuring the normal operation of the quality system;

　　b. Organize the development of inspection procedures and quality inspection standards, and be responsible for the supervision and comparative testing of inspection equipment;

　　c. Supervise the inspection process, generate reports and records of raw material inspection, process inspection, and finished product inspection, and provide a basis for quality integrity management;

　　d. Handle and track abnormal situations where quality does not meet customer requirements, and organize the handling of quality complaints;

　　e. Review, correct, prevent, and control non-conforming products, implement total quality management, and continuously improve quality;

　　f. Responsible for conducting root cause analysis and reporting on substandard products, and implementing full traceability and control;

　　g. Responsible for collecting, compiling, and analyzing company quality data, and for improving and tracking major quality accidents, providing true and reliable materials for quality integrity;

　　h. Responsible for product design, research and development, and quality planning to ensure that products meet customer requirements;

　　i. Responsible for innovation and improvement of product processes and technologies to ensure that products meet requirements;

　　j. Responsible for formulating and determining product verification standards, processing methods, and processes to provide a basis for manufacturing defect-free products;

　　k. Responsible for the supervision and management of processing methods, processes, testing methods, and test results.

　　4.2.7 Finance Department

　　a. Responsible for financial budgeting, cost planning, fund accounting, analysis, and control;

　　b. Responsible for publicizing and training company personnel on national or local financial laws and regulations;

　　c. Organize the preparation of the company's accounting and financial reports and other relevant reports, and pay company taxes and fees on time and in accordance with regulations;

　　d. Establish management systems for financial borrowing, reimbursement, and approval to ensure the authenticity of internal expense use and consumption.

　　4.3 Communication and Coordination

　　4.3.1 Communication with Customers

　　Before reviewing product requirements and during contract execution, the sales department promptly understands and grasps customer requirements for products and changes in product delivery dates. They truthfully answer inquiries and consultations from customers via letters, calls, etc. For inquiries that cannot be answered immediately, they will record the customer's name and contact information in detail, and after consulting with relevant departments, provide a response. Upon receiving customer feedback and complaints, they will promptly handle them according to the "Corrective and Preventive Action Control Procedure," and promptly compensate customers as needed.

　　4.3.2 Communication with Relevant Parties

　　In all processes of product realization within the company, timely communication with relevant parties should be maintained. Emergency communication channels should be established to collect, process, and respond to information from relevant parties, so that all relevant parties understand the company's quality integrity goals and indicators, understand the environmental management process and improvements, and gain their understanding and support. Any instances of false reporting, impersonation, or falsification of important information should be handled promptly, and the handling situation should be recorded.

　　4.3.3 Internal Communication

　　Within the company, between different departments and positions, regarding the operation of the quality integrity management system and the implementation and completion of quality goals, internal communication is carried out using methods such as document transmission, office meetings, coordination meetings, training and education, and information bulletins, to achieve mutual understanding, mutual trust, and the participation of all employees.

　　4.4 Management Review

　　The company organizes a management review of the suitability, adequacy, and effectiveness of the quality integrity management system at least once a year, but the interval between management reviews should not exceed 12 months. The General Manager may decide to increase the frequency as needed. The management review is chaired by the General Manager.